| UN Web Site | UN Website Locator |
|
![]() |
![]() |
|
|
||||||||||||||||||||
Electronic commerce, or e-commerce, is broadly defined as any use of information and communications technology by a business that helps it to improve its interactions with customers and suppliers.
What can the government do to encourage SMEs to engage in e-commerce?
The government itself should engage in e-commerce;
The governments can use ICT to provide better and more transparent services; and;
The government can provide the legal and regulatory framework to encourage the growth of e-commerce, and the use thereof by SMEs.
The growth of e-commerce depends on the legal enforceability of electronic contracts and electronic signatures. Without such legal clarity, people and companies will be very hesitant to engage in e-commerce.
There are many ways of creating electronic signatures, ranging from the simple ones – such as typing one’s name at the end of an e-mail message – to the more sophisticated, such as public key infrastructures and biometric technologies.
The important thing is that electronic documents and signatures must be functionally equivalent to their traditional counterparts.
When crafting laws or rules, governments must be aware that their actions could have an effect on the development of technology itself. As a general rule, therefore, they must remain technology neutral.