The newly released package, that Asia-Pacific POPIN members are likely to find most useful, includes a CD-ROM on client-provider communication and a publication on quality improvement projects. The products are presented as the result of years of experience and knowledge gained by the School and its partners while implementing quality improvement projects around the world since the mid-1990s.

Entitled "Client-Provider Communication: Successful Tools and Approaches", the CD-ROM highlights evidence-based best practices and promising innovations for improving the quality of client-provider communication. The multimedia CD-ROM contains a wide range of quality improvement approaches, tools and related programmatic lessons learned. The content is presented in a user-friendly manner to enable easy adaptation and application. It is organized into four focal areas: provider performance, client behaviours and community norms, service delivery management, and research and evaluation.

"Improving the Quality of Care" is a 20-page publication profiling different successful communication strategies for improving the quality of health care globally. It profiles diverse country programmes, such as Brazil, Egypt, Indonesia, Nepal, Peru, the Philippines, and West Africa. Each of the programmes represent different programmatic contexts and challenges.

The United States Agency for International Development (USAID) provided support for most of the quality improvement projects profiled in the package.

For additional information, contact Johns Hopkins Bloomberg School of Public Health Center for Communication Programs, 111 Market Place, Suite 310, Baltimore, Maryland 21202 USA or visit http://www.jhuccp.org ; Concerning the CD-ROM, e-mail: qwg@jhuccp.org; Concerning the publication, e-mail: orders@jhuccp.org