Duration: 1 day
Training dates: 8 May 2008 and 16 May 2008
Venue: ESCAP Learning Centre, 3 rd floor of UNCC
Facilitator: Ms. Beth Fisher-Yoshida and Ms. Nisa Attanandana
Target Audience: GS staff who have completed parts I and II of the programme

Objectives: This is a follow-up to the GSD I Programme. At the conclusion of the training, participants will be able to:

• • • • •

Increase awareness of their communication style and patterns Increase their skills in active listening Practice skills to increase understanding of others and help others understand your style of communication Express their needs and adapt to the needs of others Develop ways to better tailor their communication to their targeted audience

Topics to be covered:

• • • • • •

Understanding the importance of using observable data Assertiveness Becoming aware of assumptions and judgements before acting Using active listening to explore differences and common ground to find workable alternatives Expressing your needs in a clear and supportive way Opening oneself to receive feedback even when the giver is unskilled

Contact person: Ms. Sylvia Raabe, extension no. 1964