Interpersonal and Soft Skills

General Service Development Programme (GSDP) Module 1 - Essential Communication Skills

Duration: 3 days
Training dates and time: 5 – 7 May 2008
Venue: ESCAP Learning Centre, 3rd floor of UNCC
Facilitator: Ms. Beth Fisher-Yoshida and Ms. Nisa Attanandana
Target Audience: GS staff

Objectives: At the conclusion of the training, participants will be able to:

• •	Demonstrate communications and work-management skills Employ practical skills for effectively managing relationships with supervisors, colleagues, and clients.

Topics to be covered:

• • • • •

Active listening and taking initiative; through the OASIS model for collaborative communications Understanding personal preferences using a self-assessment process Giving and receiving feedback Work assignment conversations Being a pro-active team member

Contact person: Ms. Sylvia Raabe, extension no. 1964