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Interpersonal and Soft Skills
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Collaborative Negotiation Skills |
Duration: 2 days
Training dates: 24 - 25 June 2008
Venue: UNESCAP Learning Centre, 3rd Floor, UNCC
Facilitator: QED Consulting
Target audience: Staff at large
Objectives: As a result of participating in this programme participants will be
able to:
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Communicate effectively towards reaching win-win solutions to interpersonal conflicts and organizational problems
Address negotiations and problems at the level of positions, needs and feelings
Plan for and navigate the phases of a negotiation or problem-solving process
Frame conflict and problems in creative and manageable ways
Proactively transform conflicts and problems into opportunities for growth and change. |
Topics to be covered:
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Recognizing the phases of the negotiation process
Reframing a conflict by identifying areas of agreement and deepening understanding
Managing worldview differences related to culture, gender and power
Leveraging emotional intelligence in conflict situations
Demonstrating sensitivity to other cultural norms in listening and expressing oneself |
Contact person: Ms. Vanviva Bhumibhanit, extension no. 2020
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