Managerial and Leadership Development

Supervisory Skills Training - Foundation Workshop

Part I: The Role of the Supervisor and Performance Management

Duration: 2 days
Training dates and time: 10 - 11 November 2008
Venue: ESCAP Learning Centre, 3 rd floor of UNCC
Facilitator: Ms. Anna Harper
Target Audience: Staff at P2/P3 levels as well as senior GS staff with supervisory responsibilities.

Part II: Work Assignment and Delegation

Duration: 1 day
Training dates and time: 12 November 2008
Venue: ESCAP Learning Centre, 3 rd floor of UNCC
Facilitator: Ms. Anna Harper
Target Audience: Staff at P2/P3 levels as well as senior GS staff with supervisory responsibilities.


Objectives:

	At the conclusion of this practical skills-based training, participants will be able to:
		•  Create a collaborative environment that supports high performance •  Demonstrate the critical skills of effective supervision •  Apply a model for communicating effectively in a diverse workforce

Topics to be covered:

•  OASIS Model for collaborative communications •  The components of respectful communications •  Creating openness, transparency, support and trust within your team •  Providing performance feedback • Integrating ethical leadership in your management style • Creating a motivating environment • Giving meaningful recognition • Giving and receiving feedback for performance excellence • Delegating in a way that gains commitment and results • Using emotional intelligence to manage yourself and others • Balancing both task and relationship needs

Contact person: Ms. Sylvia Raabe, extension no. 1964